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Returns and Refunds

  • You must notify RealDealz.co.za of the return within 7 days of purchasing the goods.
  •  We will only process a return and a refund if you notify us at support@realdealz.co.za.
  • You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken RealDealz.co.za will be liable for that cost.
  • Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected. 
  • If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full. 
  • Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way. 
  • We will not refund if there is any evidence that the product has been used. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
  • When a refund is granted due to you not wanting the good, the refund will not include shipping costs.