1. INTRODUCTION

Welcome to RealDealz.

RealDealz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect and process your personal information when you visit our website, create an account, purchase products, participate in auctions, contact us, or otherwise interact with RealDealz.

This Privacy Policy applies to our website, online store, auction services, customer communications and related services.

RealDealz processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable data-protection laws.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. WHO WE ARE

For purposes of this Privacy Policy, “RealDealz”, “we”, “us” or “our” refers to:

Business Name: RealDealz
Business Address: [1454 Dickenson avenue, Waverley Pretoria,0185]
Website: [www.realdealz.co.za]
Email: [info@realdealz.co.za]
Telephone / WhatsApp: [068 111 4841]

RealDealz is responsible for determining how and why your personal information is processed.

3. INFORMATION WE COLLECT

Depending on how you interact with RealDealz, we may collect the following personal information:

3.1 Information you provide to us

This may include:

  • Full name and surname;
  • Email address;
  • Telephone or mobile number;
  • WhatsApp contact details;
  • Delivery and physical address;
  • Billing information;
  • Account login information;
  • Information submitted when registering on our website;
  • Information relating to orders and purchases;
  • Auction participation and bidding information;
  • Customer enquiries, complaints and correspondence;
  • Information provided when contacting us through social media;
  • Any other information you voluntarily provide to us.

3.2 Transaction and purchase information

When you make a purchase or interact with our online store, we may process information relating to:

  • Products purchased;
  • Order details;
  • Order value;
  • Delivery information;
  • Payment status;
  • Refunds, returns and exchanges;
  • Auction bids and auction activity.

RealDealz does not intend to store your full bank-card number or complete card-security information on our own systems. Payment information may be processed by third-party payment providers where applicable.

3.3 Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Website pages visited;
  • Referring website;
  • Date and time of access;
  • General website usage information.

This information may be collected through cookies, analytics tools and similar technologies.

3.4 Information from third parties

We may receive information from third parties, including:

  • Payment service providers;
  • Delivery and courier providers;
  • Website and hosting providers;
  • Social media platforms;
  • Analytics and advertising platforms;
  • Technology service providers.

We only process such information where permitted by law and where reasonably necessary for our business operations.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

  • To create and manage your customer account;
  • To process and fulfil orders;
  • To process purchases and payments;
  • To arrange delivery or collection of products;
  • To manage returns, refunds and exchanges;
  • To administer auctions and bidding activities;
  • To communicate with you about your orders, account or auction activity;
  • To respond to enquiries and customer-service requests;
  • To verify customer information where reasonably necessary;
  • To prevent fraud, abuse or unlawful activity;
  • To maintain and improve our website and online store;
  • To analyse website usage and customer behaviour;
  • To send marketing communications where permitted by law;
  • To provide relevant promotions, products and offers;
  • To comply with legal and regulatory obligations;
  • To enforce our terms, policies and agreements;
  • To protect the rights, property and safety of RealDealz, our customers and other persons.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by law.

5. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

We may process your personal information where:

  • You have provided consent;
  • Processing is necessary to perform or take steps relating to a contract with you;
  • Processing is necessary to comply with a legal obligation;
  • Processing is necessary to protect a legitimate interest;
  • Processing is necessary to protect your legitimate interests or those of another person; or
  • Processing is otherwise permitted by applicable law.

Where we rely on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

6. DIRECT MARKETING

RealDealz may send you marketing communications relating to products, special offers, auctions, promotions and services where permitted by applicable law.

Marketing communications may be sent by email, SMS, WhatsApp or other electronic communication methods.

Where required by law, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by:

  • Following the unsubscribe instructions included in the communication;
  • Contacting us using the details provided in this Privacy Policy; or
  • Replying to the relevant marketing communication with a request to unsubscribe.

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional or service-related matters, such as orders, payments, account security or auction activity.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They help websites operate, remember preferences and understand how visitors use the website.

We may use cookies for purposes including:

  • Website functionality;
  • Login and account functionality;
  • Shopping-cart functionality;
  • Security;
  • Website performance;
  • Analytics;
  • Advertising and marketing.

Some cookies may be placed by third-party service providers.

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

8. SHARING YOUR PERSONAL INFORMATION

We may share your personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

  • Payment processors and payment service providers;
  • Courier and delivery providers;
  • Website hosting and technical service providers;
  • Website developers and IT service providers;
  • Analytics providers;
  • Advertising and marketing service providers;
  • Professional advisers;
  • Legal, regulatory or law-enforcement authorities where required or permitted by law.

We do not sell your personal information as a business asset.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that such parties process personal information appropriately and in accordance with applicable legal requirements.

9. INTERNATIONAL OR CROSS-BORDER PROCESSING

Some of our technology, hosting, analytics, advertising or service providers may process personal information outside South Africa.

Where personal information is transferred outside South Africa, RealDealz will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection laws.

By using our website and services, you acknowledge that your personal information may be processed by service providers located outside South Africa where reasonably necessary for the operation of our business and services.

10. SECURITY OF YOUR PERSONAL INFORMATION

RealDealz takes reasonable and appropriate technical and organisational measures to protect personal information against:

  • Loss;
  • Damage;
  • Unauthorised access;
  • Unauthorised use;
  • Unauthorised disclosure;
  • Unauthorised alteration; and
  • Unlawful processing.

However, no website, online system or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account login details confidential and should notify us immediately if you believe that your account or personal information has been compromised.

11. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We may retain information for purposes including:

  • Completing transactions;
  • Resolving disputes;
  • Maintaining business and financial records;
  • Complying with legal and regulatory obligations;
  • Preventing fraud and abuse;
  • Enforcing agreements; and
  • Protecting our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

12. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction or updating of inaccurate or incomplete personal information;
  • Request deletion of personal information where legally permitted;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on consent;
  • Object to direct marketing;
  • Request information about how your personal information is processed; and
  • Lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before processing certain requests.

13. ACCESS TO YOUR PERSONAL INFORMATION

You may request access to personal information that we hold about you.

Requests should be submitted to:

Email: [info@realdealz.co.za]

We may charge a reasonable fee where permitted by applicable law and may refuse a request where legally permitted or required to do so.

14. CORRECTION OF PERSONAL INFORMATION

If you believe that personal information we hold about you is inaccurate, incomplete or outdated, please contact us and provide the relevant details.

We will take reasonable steps to correct or update the information where appropriate.

15. CHILDREN’S PERSONAL INFORMATION

Our website and services are not intended to knowingly collect personal information from children without appropriate legal authority or consent where required by law.

If you believe that a child has provided us with personal information unlawfully or without appropriate consent, please contact us.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms or services.

RealDealz is not responsible for the privacy practices, content or security of third-party websites or services.

We recommend that you review the privacy policies of any third-party websites or services that you visit.

17. SOCIAL MEDIA

RealDealz may operate or maintain social media profiles and pages.

If you interact with us through social media, the relevant social media platform may process your personal information in accordance with its own privacy policy.

RealDealz does not control the privacy practices of third-party social media platforms.

18. DATA BREACHES

If RealDealz becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and respond to the incident.

Where required by applicable law, we may notify affected persons and/or the relevant regulatory authority.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The updated version will be published on our website and the “Last Updated” date will be amended accordingly.

You should review this Privacy Policy periodically to remain informed about how we process personal information.

20. CONTACT US

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact us:

RealDealz
Email: [info@realdealz.co.za]
Telephone / WhatsApp: [info@realdealz.co.za]
Address: [14545 dickenson Avenue, Waverley, Pretoria, 0185]

21. PRIVACY COMPLAINTS

If you believe that RealDealz has processed your personal information unlawfully or has not adequately addressed your privacy concern, you may contact RealDealz using the contact details above.

You may also have the right to lodge a complaint with the relevant South African information-protection authority in accordance with applicable law.

END OF PRIVACY POLICY